So how does it work?
As soon as you decide you want to unlock the cash in your debtor’s ledger call us and we will make an appointment to go and see you. We will review your ledger in terms of the number of balances outstanding and the age and quality of the ledger. On that basis we will agree on the number of hours per week required to get it under control and to keep it there. The only information we require is the customer name, contact details if you have them, phone number and the amount outstanding. We will schedule your calls into the next available workflow, you will have a dedicated credit controller who will look after your accounts on an ongoing basis who will phone your customers as if they are in your office. When the credit controller makes the call they will introduce themselves as ringing from your company. They will take a note of the time spent on the call, who they spoke to, and what was promised. Your customers will be dealt with in a friendly and professional manner at all times and we will contact your office each morning before making the calls to check what accounts have been paid to take them off the list.
At the end of the day you will receive a full report detailing the time spent, the contacts made, the outcomes of the call and we will notify you if any action is required on your part for example sending a copy invoices or queries or disputes they might have. At the end of the week we will send you an invoice for the hours that we worked exclusively for you for a set hourly rate.
There are no contracts or long-term agreements, we will continue to provide the service as long as you have a need for it. We find over time that the number of hours spent on the collection calls reduces significantly this is a combination of getting to know the customers when they are available and the best times to call and the fact that in the initial stages time will be spent sorting out older balances which is not required in the long term.
If getting paid is important to you and you want to get the best possible results at a reasonable cost please contact me today and take the first step to turn your debtors into cash. In today’s competitive business environment everyone has to focus on what they do best and when it comes to credit control, we are internationally recognised as the best.
If you only have a few older balances, our fixed price service could be better for you to check this out please click here
Declan Flood, The Credit Coach can make a real difference to your business. Call today on 087 244 7052 or email firstname.lastname@example.org