Just for Credit Unions
We have developed a number of two hour modules specially for Credit Unions. These modules can be delivered in individual Credit Unions or at Chapter Level. They can also be combined into a full day, half day or an evening event. All events below are approved for CPD under the Leagues Governance Stream.
Details of Two hour modules:
1. Developing a Credit Strategy
Topics:
When is the best time to start the collection process?
Who does what when?
Developing a Collection Funnel
Utilising all the available methods of collection
Maintaining a sense of urgency to the collection process
2. Cash Collection Techniques
Topics:
Using the phone correctly
The right and wrong words & questions to use
Dealing with different types of people
Getting a commitment every time
Proper follow up and record keeping after the call
3. Understanding Financials
Topics:
A non financial view of a set of accounts
Be able to see the story the accounts are telling you
Insolvency prediction models for business
What are ratios all about?
Perfect for Self Employed and Small Business owners
4. Risk Assessment
Topics:
An overview of the factors to take into account when granting credit
Financial Literacy
Scoring Models
What information is available and where
5. Legal Process
Topics:
Pre-legal action
Step by Step guide to the legal process
Enforcement of Judgments
Understanding Liquidations, Receiverships and Examinerships
6. Psychology of Collections
Topics:
How a debtors mind works
How to build rapport with members
How to break rapport with members
Understanding the basic human needs and how you can bring it into play
Build your own resilience
7. Management Skills
Topics:
The four basics of management (most managers miss!)
What you need to know about each person before you can manage them
What is required to get the best out of each individual
Proper reporting systems
Delegation and accountability
8. Personal Insolvency Bill
Topics:
The main provisions of the bill
The three main areas: Debt Relief Notice, Debt Settlement Arrangement and the Personal Insolvency Arrangement.
How it will work in practice
The role of the Personal Insolvency Practitioner
The factors to take into account for the Credit Union
9. Time Management for Credit Unions
Topics:
How to manage your most valuable resource
Techniques and tools to keep you in control at all times
Separating the Important from the Urgent
Showing you a compass father than a clock
Managing the time wasters
10. Resilience Training for Credit Unions
Topics:
Identifying the stressors
How to develop the correct frame of mind
Understanding the psychology of the Member in arrears gives you the edge
Proven stress reduction techniques that help in every situation
Getting and staying positive
To book an individual event or a combination of the above, please contact Declan directly on 087 244 7052 or Mary on 01 659 9466.
Details of Two hour modules:
1. Developing a Credit Strategy
Topics:
When is the best time to start the collection process?
Who does what when?
Developing a Collection Funnel
Utilising all the available methods of collection
Maintaining a sense of urgency to the collection process
2. Cash Collection Techniques
Topics:
Using the phone correctly
The right and wrong words & questions to use
Dealing with different types of people
Getting a commitment every time
Proper follow up and record keeping after the call
3. Understanding Financials
Topics:
A non financial view of a set of accounts
Be able to see the story the accounts are telling you
Insolvency prediction models for business
What are ratios all about?
Perfect for Self Employed and Small Business owners
4. Risk Assessment
Topics:
An overview of the factors to take into account when granting credit
Financial Literacy
Scoring Models
What information is available and where
5. Legal Process
Topics:
Pre-legal action
Step by Step guide to the legal process
Enforcement of Judgments
Understanding Liquidations, Receiverships and Examinerships
6. Psychology of Collections
Topics:
How a debtors mind works
How to build rapport with members
How to break rapport with members
Understanding the basic human needs and how you can bring it into play
Build your own resilience
7. Management Skills
Topics:
The four basics of management (most managers miss!)
What you need to know about each person before you can manage them
What is required to get the best out of each individual
Proper reporting systems
Delegation and accountability
8. Personal Insolvency Bill
Topics:
The main provisions of the bill
The three main areas: Debt Relief Notice, Debt Settlement Arrangement and the Personal Insolvency Arrangement.
How it will work in practice
The role of the Personal Insolvency Practitioner
The factors to take into account for the Credit Union
9. Time Management for Credit Unions
Topics:
How to manage your most valuable resource
Techniques and tools to keep you in control at all times
Separating the Important from the Urgent
Showing you a compass father than a clock
Managing the time wasters
10. Resilience Training for Credit Unions
Topics:
Identifying the stressors
How to develop the correct frame of mind
Understanding the psychology of the Member in arrears gives you the edge
Proven stress reduction techniques that help in every situation
Getting and staying positive
To book an individual event or a combination of the above, please contact Declan directly on 087 244 7052 or Mary on 01 659 9466.