From the time I started work as a credit controller to now, I still believe that the two most important things in business are happy customers and money in the bank.
Why is it so hard for others to see this?
Why is it OK to sell to a customer who simply doesn't pay their bills?
Why is is OK to become an interest free bank to your customers?
Why is it OK to write off a pile of bad debt, just because you have the provisions?
Why is it OK to send wrong invoices to customers, and to keep on doing it month after month after month?
Why is is OK to have a credit department and no written credit policy?
Why is it OK to bring in a credit controller to work on a daily basis without any targets or clear definition of what is required?
Why are management so defensive when someone (like me!) points out they could be doing it all wrong? (when all I am trying to do is help!)
I find when I am talking to groups of credit controllers there are a number of things in common:
They care passionately about the business, the profitability and the customers.
They are embarrassed and annoyed by the constant incorrect invoices going out to customers.
They are not being listened to at the highest levels.
They tell me I am talking to the wrong people.
If you find yourself asking questions like this on a regular basis and you think it would help for someone like me to come in and talk to the Sales team or the Board, I would be happy to do it. you have my contact details, together we have to raise the standing of credit within business, for the benefit of all.